The twelve in plain text
For the scanners and the print-to-PDF-ers.
Answer —Every pattern below is a condition Selligence has seen enough times across engagements to name, diagnose, and write a first-move for. Two patterns — The Misdiagnosed Wall and People or System Problem — appear in two out of three Reviews. The rest cluster by quadrant: go-to-market, organization, positioning, pricing.
Same library, same language. Listed so you can dog-ear the ones that sound like you.
P01
The Misdiagnosed Wall
"The wall you came in with is rarely the wall in the way."
Two in three Reviews end with a named problem different from the one the client walked in with. The tell is when the first answer to "what's blocking growth?" is a tactic instead of a structural read.
Universal · Any vertical
IndustryAny
FunctionExecutive · cross-functional
ProblemDiagnose
P02
Traffic Without Intent
"Your top of funnel is wide, your middle is empty, and you blame conversion."
The site is ranking, the impressions are growing, the pipeline isn't. Almost always a matter of intent signal mismatch — the traffic coming in isn't the traffic the offer is written for.
GTM · Content-driven funnels
IndustrySaaS · Retail/e-comm
FunctionMarketing · Sales
ProblemDiagnose · Design
P03
The Reassurance Buyer
"They want a second opinion that confirms the first one."
A buyer who's already decided and is shopping for validation. The tell is pre-qualification detail without a real constraint. We'll still take the Review — and we'll still write what we see, not what they want.
Positioning · Offer design
IndustryProfessional services · SaaS
RoleIC · Director
ProblemDiagnose
P04
Pivot By Addition
"Pivots are measured in what you stop, not what you start."
Teams that pivot by adding a new motion while preserving every old one. The new motion doesn't replace anything, so capacity dilutes, the old motion decays, and no one can tell if the pivot worked.
Strategy · Org
IndustrySaaS · Consumer DTC · Professional services
FunctionExecutive · cross-functional
ProblemDesign · Execute
P05
Exec Team Cycling
"The problem isn't the people you're replacing — it's the spec you're hiring against."
When a seat has turned over three times in two years, the cause is almost never the occupants. It's the spec. The job as written can't be done by the human you keep hiring.
Org · Talent
IndustryAny
FunctionPeople/HR · Executive
ProblemRecover · Design
P06
People Problem or System Problem
"Put your best person in your worst seat. Does the seat still produce poor results?"
The most repeated pattern in the library. Most "people problems" are system problems wearing a name. Apply the test before the conversation, not after.
Universal · Core pattern
IndustryAny
FunctionPeople/HR · Executive
ProblemDiagnose
P07
Pricing Oscillation
"You keep re-pricing because you don't know what you're selling."
Three pricing changes in eighteen months is a positioning problem, not a pricing problem. Fix the who-it's-for before you touch the number.
Pricing · Offer design
IndustrySaaS · Retail/e-comm · Consumer DTC
FunctionMarketing · Executive
ProblemDesign
P08
The Unreadable Proof
"Your case studies describe the client, not the result."
Proof that reads like a client roster instead of an outcome register. The site has logos and long quotes; what it doesn't have is the before-and-after a stranger can verify in under ten seconds.
Proof · Positioning
IndustrySaaS · Professional services · Nonprofit
FunctionMarketing · Sales
ProblemDesign
P09
Channel Drift
"Every channel got budget for a reason you've since forgotten."
Channel spend that accumulated over years, none of which can be defended to a budget committee today. Consolidation, not optimization, is usually the first move.
GTM · Media
IndustrySaaS · Retail/e-comm · Consumer DTC
FunctionMarketing
ProblemRecover · Design
P10
The Founder Bottleneck
"Nothing closes without you — and you don't know it yet."
Pipeline that only advances when the founder touches it. The team is competent; the founder is the single point of both sale and spec. Fixing it is never a hiring problem; it's an abstraction problem.
Org · GTM
StageSeed · Series A · Professional services
FunctionSales · Executive
ProblemDesign
P11
Promised-Land Messaging
"You're selling the destination. They don't yet believe the map is real."
Copy that sells the outcome without proving the path. When awareness is low, the buyer needs the evidence of the mechanism first; the destination alone reads as fantasy.
Copy · Awareness design
IndustrySaaS · Consumer DTC · Education
FunctionMarketing
ProblemDesign
P12
The Silent Decliner
"The customers you're losing don't complain. They just stop showing up."
Churn that presents as usage decay, not cancellation. The NPS looks fine because the unhappy ones already self-selected out. First move: interview the last ten quiet-leavers; stop surveying the stayers.
Retention · CS
IndustrySaaS · Consumer DTC
FunctionCustomer success
ProblemRecover · Defend